Customer Support Consultant
Full-Time / Customer Success / Kiev
The Low Down
Do you want to market a SaaS product, platform and brand that is at the center of a major new movement towards conversational customer engagement and customer friendships, then join Dixa as our new Customer Support Consultant.
We are looking for a Customer Support Consultant to join our Kiev office to provide support to our international clients.
What you'll be doing
As part of our Customer Success team, you will assist our customers throughout the whole customer lifecycle – from onboarding and training new customers to supporting and engaging the existing client base.
You will be providing competent and professional customer service in English through all our channels (e.g. phone, email, chat, Facebook Messenger).
You will handle technical questions for both external and internal stakeholders.
Additionally, you will help build and maintain our online Help Center, a self-service community, where our customers can find the answers to all questions.
Who are you
You have excellent customer service skills, you are empathetic, accurate, enthusiastic and conscientious.
You are able to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.
You have a passion for delighting new users and making all of our customers get the most successful outcomes from working in Dixa.
You are proactive, self-motivated, detail-oriented and organized.
You have excellent communication skills and you are fluent in English, both verbally and in writing.
You have a knack for understanding of browser-based software and SaaS (Software-as-a-Service).
Strong technical understanding is a plus (browsers, networking, databases, API exploration).
Life at Dixa
Dixa is the Customer Friendship Platform, designed to help brands connect with their customers - much like the connection between friends.
Founded in 2015, Dixa has been on an amazing journey. Most recently we were nominated as EY Start-up of the Year 2018 and closed an impressive Series A funding round in early 2019. Dixa now boasts customers in 23 countries, including brands like Too Good To Go, Rapha, Interflora and Bosch. We’re one of the fastest growing SaaS companies in the Nordics, growing double-digits month over month and tripling our number of employees in 2018 in offices in Copenhagen, London, Kiev and Berlin.
This incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend.
Being in the business of building friendships extends to our company culture as well. We’re deeply committed to building an inclusive workplace for different experiences, perspectives and backgrounds, promoting transparency throughout the organization and creating a positive and productive environment, where we encourage and build each other up.
Apart from being awesome, we also offer:
- Competitive salaries
- Social activities, company off-sites and subsidised lunch
- Central location in the heart of Kiev’s startup ecosystem